Be Our Guest: Perfecting the Art of Customer Service By The Disney Institute & Theodore Kinni

Grab the book here! You can read a physical copy or listen on Audible — whatever works for you

About the Book: Wish upon a star all you want, but Disney didn't build the happiest place on Earth by accident. Be Our Guest pulls back the curtain on exactly how they do it. The Disney Institute breaks down its approach into a framework centered on quality service, cast excellence, setting, and process — the four pillars that turn ordinary interactions into extraordinary ones.

For those of us in real estate, the parallels are hard to ignore. From the first showing to the closing table, every touchpoint is an opportunity to make a client feel seen, valued, and cared for. Consider this our invitation to stop treating service as a transaction and start treating it as a performance — because in this business, every client deserves a front-row seat. This book challenges us to think less about transactions and more about the total client experience — and how the details we sometimes overlook are often the ones clients remember most.

So, dust off your copy, put on your Mickey ears, and come ready to talk about what service excellence looks like in real estate. No FastPass required — just show up.

More Than Just a Book Club: Reads & Real Estate is a chance to sharpen your skills, gain a fresh perspective, and build genuine connections with fellow professionals from across Gold Nation. 

Meeting Details:

When: Tuesday, June 16th, 11:00 AM

Where: REMAX Integrity office (Corvallis) or via Zoom

Format: One-hour discussion; a few guiding questions + open conversation

You do NOT need to finish the book to attend, but spoilers may come up during discussion.

To RSVP, email noelle@teamkrealty.com or text Noelle at 541-968-5458. We would love to see you there!